Even without an existing service agreement with Stanco Services, customers can request call outs from our trained technicians to repair their coffee and beverage systems. Our engineers are regionally based to minimise traveling time and to ensure the fastest possible response rate.
95% of our engineer visits result in a first time fix.
30% of calls are solved on the telephone by our fully trained staff, thereby reducing equipment downtime and keeping service costs down.
Our service technicians carry a wide rate of common spare parts and materials on their vehicles which ensures our first-time fix rate is always very high.
On the rare occasion the machine cannot be repaired immediately, we can arrange to take it back to our workshop for a complete overhaul and even leave a loan machine in the meantime .
Reactive Call Outs – Coffee Equipment Repairs and Servicing – Independent Nationwide Coverage
- Quick response time
- High percentage first time fix
- Regional engineers
- 100% dedicated service company
We mainly employ and train all our engineers and over 95% of our service calls are carried out them.